Training and onboarding felt disjointed and less helpful than before
You need to improve how your training and onboarding is structured because compared to what I’ve used previously, the experience left a lot to be desired. The training modules seemed generic, lacking the depth and clarity that I was accustomed to in other platforms. It felt like I was being guided through basic features repeatedly without much advance. This repetition was frustrating and made the whole process feel longer than necessary. Additionally, the onboarding flow was not intuitive; I often had to pause and figure things out on my own rather than being walked through. The software’s user interface wasn’t as smooth to navigate as I expected, which only added to the confusion. I do want to credit the telephonic support team, who were patient and tried to help whenever I called. However, overall, your onboarding and training do not compare well against competitors and feel largely unpolished. It’s important to streamline this and enhance the value your tutorials provide because right now, it comes off as cumbersome and inefficient for a user trying to get started quickly.