Training and Onboarding Felt Cumbersome and Patchy
The training and onboarding process left me feeling a bit frustrated and undecided. While some parts of the setup went smoothly, when things went wrong the system didn't seem to handle errors gracefully. For instance, when I encountered issues using the dialer within the first week, the instructions didn’t fully cover troubleshooting, and the automatic updates appeared rather late in the process. I called support, and though the person was warm and tried to help, the resolution took longer than I’d hoped. Additionally, the onboarding flow didn’t adapt well when I missed a step, forcing me to repeat parts without clear guidance. The database feature was decent but integrating it into my existing workflow required extra effort I wasn’t anticipating. On the positive side, the invoicing and payment process was relatively smooth, which was a relief. Still, the overall impression was that the training experience could have been much more seamless and less taxing when complications arose. It felt like a clunky start rather than a smooth transition into using the tools.