Training and onboarding felt a bit unclear overall
The overall experience with the training and onboarding process left me feeling a bit uncertain. While I had hoped that the software explanations would be clear and straightforward, I found that some parts were not as well explained as I would have liked. The instructions on setting up the calling tools and navigating the database feature sometimes felt rushed or missing key details. This gap made it harder for me to gain confidence early on in using the software fully. The automatic updates were fine, but without a clear understanding from the start, I struggled during initial use. Payment and invoicing instructions were manageable, but I still had to seek telephonic support to clarify some points. That support was polite but couldn’t entirely make up for the confusion caused initially. So, the entire onboarding process, though not terrible, felt a bit fragmented and could benefit from more careful and clearer explanations to help new users get started with less hassle.