Training and onboarding felt a bit too repetitive
I have been through quite a few onboarding sessions, so I came into WFHI's training expecting some repetition and wait time. Sure enough, it felt like the process had a lot of revisiting basics, which became a bit tedious after a while. The training itself was clear, and the trainers knew their stuff, but sitting through repeated explanations of the dialer features and database setup felt like going in circles. I waited for the parts that felt more advanced or practical, but those came slowly. Automatic updates were mentioned multiple times, sometimes redundantly, which added to the feeling of drawn-out sessions. Despite that, the software itself seemed well-designed once all steps were done, and the invoicing and payment flow was straightforward to understand. Telephonic support was there if you needed help during use, but during training, it was more about waiting for the next part to begin. Overall, I’d say the whole thing felt like a slow crawl rather than a smooth sprint and could have been more engaging with less waiting and repetition.