Training and onboarding felt a bit patchy overall
When I first started using WFHI's software, the training was somewhat helpful but felt incomplete. For example, during the onboarding session, there was this one point where setting up the dialer was explained in detail, which I found really useful. However, beyond that, many other features like the database management and calling tools required a lot of self-exploration. The training did cover broad strokes, but I often had to figure things out on my own, especially how updates affected my workflow. The sign-up process was pretty straightforward, and invoicing was easy to understand. While the telephonic support was available, sometimes responses were delayed, which didn't help on tricky issues. In general, the onboarding felt okay but with gaps that made me uneasy about fully trusting every part of the system from the start. I think it could be smoother if more comprehensive guidance was provided all along.