Training and onboarding felt a bit overwhelming overall
My experience with the training and onboarding process was a bit mixed. On the positive side, the training modules were quite comprehensive and provided a good overview of the software features. I appreciated the step-by-step guidance, which did help me get started without too much confusion. However, I found some parts of the onboarding a bit overwhelming because the pace felt rushed, and I struggled to keep up with certain tool demonstrations. It felt like there was a lot of information packed into a short time without enough opportunity to practice or ask questions. Because of this, I think I would probably need help again next time I go through an update or try to explore something new in depth. The payment and sign-up process went smoothly, so I can't complain about that part. Also, the automatic updates seem to roll out consistently, which is reassuring. But when it comes to getting fully confident with all of the calling tools and database features, I’m not quite there yet. The telephonic support helped clarify some things, though contacting them sometimes took longer than I expected. All in all, the whole thing felt a bit rushed and dense to me, but I see the value in the training and software if used with more time and support.