Training and onboarding fell short of expectations
My experience with the training and onboarding process was rather underwhelming as I found that I ended up figuring out a lot of details on my own. The initial materials provided were somewhat generic and didn’t cover some of the specific functionalities I needed to use within the software. Even after going through the basic walkthrough, I faced challenges that were not addressed in the standard training content. This meant spending additional time experimenting and troubleshooting features like the dialer and database management, which could have been streamlined with better initial guidance. The onboarding lacked a clear step-by-step flow, leaving me unsure of what to prioritize next to fully leverage the tools at my disposal. Although the software itself worked well enough, I expected more comprehensive support to get started efficiently. It felt more like a self-taught process rather than one where the provider carefully facilitated my integration. Still, I didn’t face major technical failures with the software, which is a small relief. Overall, I judge that the training was insufficient for my needs and it slowed down my adoption of the system. However, I remain hopeful that future improvements might make the onboarding phase more structured and less reliant on independent trial and error.