Training and onboarding fell short despite some decent support
The training and onboarding experience was a bit of a mixed bag for me. On one hand, I appreciated that the program attempted to assist when things went wrong during my setup, and they did provide telephonic support that was responsive at times. However, the process itself lacked clarity in certain areas, which made troubleshooting more stressful than it should have been. When I faced issues with understanding the calling tools and database integration, the training materials didn’t fully prepare me to handle them effectively. The automatic updates sometimes disrupted my workflow without clear notification, adding to the frustration. That said, the invoicing and payment steps were smooth and didn’t add any extra worries. Overall, while parts of the onboarding and support were fine, I wouldn’t rate the training experience as satisfactory. It simply didn’t meet my expectations for handling errors and explaining complex features clearly.