Training and onboarding: faster than expected but still room for improvement
Initially, I had anticipated that onboarding would take a few weeks since the training material seemed extensive and the software itself has many features. However, I found that I was able to get going more quickly than expected—within a week or so I understood the basics well enough to start using the calling tools and the database effectively. This was a pleasant surprise, and the automatic updates helped keep me current without requiring extra time. On the downside, some training sections assumed prior familiarity, making it a bit challenging during the very start before I could reach support. Also, invoicing and payment processes could have been explained more clearly during onboarding to avoid later confusion. Overall, the training is good and quite focused but lacks a bit of hand-holding for true beginners. For someone with moderate tech skills like me, the balance of quick progress and a few rough edges makes it a solid experience that justifies a four-star rating.