Training and onboarding failed to meet expectations
After spending several weeks attempting to use WFHI’s training and onboarding software, I have to say it did not match what I initially expected. The introduction materials promised a streamlined process to help users get started quickly with remote workflows, but the reality was quite different. The sessions were repetitive without offering deep practical insights, and I frequently found myself confused about how to set up the dialer and database. Automatic updates sometimes reset configurations without clear notices, further complicating progress. When I called for support, the responses were not very helpful in resolving core problems, leaving me feeling stranded at multiple points. The invoicing and payment system worked adequately, but that did little to mitigate the overall frustration from the onboarding process. Reflecting on the entire experience now, I cannot say that the training provided was effective or that the software lived up to its promises. My direct interaction with the system has been disappointing enough that I have ceased trying to move forward. Simply put, this was not the solution I expected and I do not plan to continue using it.