Training and onboarding experience was good overall

Training and onboarding experience was good overall

I found the training and onboarding pretty straightforward. Most of the setup was a one-time thing, like configuring the dialer and importing the initial database, which made it easier to get started. Once that was done, the ongoing tasks were manageable and didn�t require much trouble. The training sessions were conversational enough to make me feel comfortable asking questions, even though I was not very tech-savvy. Setting up the calling tools took some time initially but after that, it was smooth. I do think a little more support would have been useful during the early days of live calls. But overall, the balance between one-off and ongoing setup felt right for me to continue using the software with confidence.