Training and onboarding experience was disappointing
I am disappointed to report that the training and onboarding process did not work well for me. The response times from the support team were much slower than I expected, which caused delays in my progress. Despite my repeated attempts to get assistance over the phone, I found the availability of knowledgeable help to be insufficient. This lack of timely support made the overall experience frustrating. The training materials provided were also somewhat confusing and did not address my specific questions clearly. As a result, I struggled to complete the onboarding steps successfully within a reasonable timeframe. In my view, this situation could have been improved by more immediate and effective communication from the service team. Sadly, this meant that I was unable to fully benefit from the software as intended.