Training and onboarding experience felt somewhat mismatched
The training and onboarding program provided by WFHI presented a mixed experience for me primarily due to scheduling conflicts. While the content of the training was relevant and the software features, including the calling tools and database integration, were well presented, the timing of sessions often did not accommodate my actual working hours. The sign-up and invoicing process was efficient, and telephonic support was responsive, yet aligning live training sessions with my availability proved challenging. On several occasions, I ended up repeating modules or waiting for subsequent sessions, which disrupted my workflow. Despite these hurdles, automatic updates to the software were timely and did not require much intervention. Nonetheless, the overall feeling after completing the onboarding was that it was functional but lacked flexibility, which made it less convenient than expected. Concisely put, the whole process felt like it wasn’t quite tuned to fit the real-world hours I operate within.