Training and onboarding disappointed disappointing experience
I must give a clear verdict: this training and onboarding experience did not meet my expectations, and frankly, it was frustrating throughout. Unlike a straightforward introduction, the daily interactions with the onboarding system were inconsistent and sometimes non-intuitive. It wasn’t just the first try that posed problems; each day seemed to bring new hurdles rather than a smooth progression. The training modules often skipped over practical usage details, leading to confusion when I tried to implement what was covered. Also, the telephonic support, though available, seemed unable to provide concrete help for ongoing issues. The automatic updates sometimes changed interface elements, adding to my difficulty rather than easing it, and there was no clear notification about these changes in advance. The invoicing and sign-up were the only parts that functioned without fault. It is disappointing that such critical software and training fail to consistently support day-to-day use as intended. I hope the company takes this feedback seriously to improve user experience - as of now, I cannot recommend this platform for anyone seeking steady and dependable onboarding.