I wanted the training and onboarding process to be more seamless than it turned out to be with WFHI.

I wanted the training and onboarding process to be more seamless than it turned out to be with WFHI.

I wanted the training and onboarding process to be more seamless than it turned out to be with WFHI. On the first day, everything started off okay, but the day-to-day operation showed that the training didn’t cover some key workflows very well. The dialer and calling tools were glitchy at times, which was disappointing. Automatic updates occasionally disrupted my workflow, which wasn’t expected. Telephonic support was there and helpful when I called, but I often had to call multiple times to resolve the same issue. The invoicing and payment process was straightforward, though, so I can say at least that part was decent. I feel like there’s potential here, but right now, the software and training haven’t fully clicked for me in daily use, which is why I’m rating it lower. Hopefully, that improves as they update their material and fix bugs in the future.