Training and onboarding did not work
From the very start of the onboarding, I found myself stuck waiting far too long just to get through the initial setup instructions. It was frustrating because at one point I had to repeat the same training module multiple times due to technical glitches, and this disrupted my focus badly. The screen kept freezing, and I remember thinking this can’t be right for a software that’s supposed to be smooth and updated. The waiting time for responses during initial training calls was unacceptable; there was no clear guidance on how to proceed once stuck. Even after reaching out via support, I didn’t get much help to move forward efficiently. I spent several sessions trying to get comfortable, but instead of learning, I was just troubleshooting the platform itself, which really sapped any enthusiasm I had. I hoped the onboarding would be intuitive, but it dragged on long past what felt reasonable and left me with zero confidence in the software’s ease of use. Overall, it was an exhausting experience with much repetition and delays that made it practically unusable for me.