Training and onboarding did not match my expectations
I had high hopes the training would cover everything I needed to quickly start using the software for managing remote workflows. However, the sessions felt very generic and did not match the detailed outline that was shared before signing up. When I started onboarding, I expected more step-by-step assistance during setup, but it was largely self-guided and left me confused at several stages. The video tutorials gave an overview but lacked practical examples that relate to real-life remote working scenarios. Also, some of the promised modules on calling tools and database management were missing or outdated. I reached out to support but found the explanations in training did not fully cover my questions. Because the onboarding was not paced well or adapted for beginners, I struggled to complete basic tasks more than I had anticipated. Overall, the training and onboarding did not prepare me as expected, and I felt that more personalized support would have been necessary. This mismatch between what was promised and what was delivered made my initial experience frustrating rather than empowering.