Training and onboarding could have included ongoing support
I was quite hopeful when I signed up, mainly because the onboarding promised good training. However, much of the setup felt like a one-time push, and there wasn’t enough ongoing guidance. The initial training session was warm and seemed well-structured, but after that, when I hit some snags, it wasn’t clear where to turn. The resources available didn’t quite cover how to handle difficulties that popped up later, which made the process feel more isolated than I expected. It would have been better if the system incorporated continuous support or refreshers to help maintain momentum. The software itself has potential, but without consistent help, it’s harder to get comfortable. I found myself wishing there was more follow-up during the first few weeks. While the signup and invoicing went smoothly enough, the lack of ongoing onboarding made me less confident in fully using all features. So, although some parts worked fine and the team was polite on calls, the overall experience left me feeling a little underprepared and searching for answers on my own over time.