training and onboarding completely failed my expectations
I joined this platform hoping for a smooth and structured training experience like the ones I had before. However, the onboarding felt disorganized and lacking clarity from the beginning. The training modules were sparse and did not guide me thoroughly through using the calling tools and the dialer, unlike my previous experiences where step-by-step videos helped me learn efficiently. I tried to get help from telephonic support but found the responses slow and sometimes unclear. The database integration instructions were confusing and I had to keep searching for answers on my own. What disappointed me most was the lack of continuous updates in training materials parallel to software updates — I often found myself lost with new features not covered anywhere. The invoicing and payment process at least was straightforward, but overall this was not what I expected based on past onboarding regimes. I ended up feeling frustrated and ineffective with the tools rather than confident.