Training and onboarding: clear yet occasionally frustrating
The training and onboarding experience was largely positive with clear materials and guides that helped me navigate the software features. The step-by-step instructions for things like setting up the dialer and managing the database were easy enough to follow, making the initial days pretty smooth. However, I did find that some sections lacked detail on integrating updates, which meant I had to resort to telephonic support more often than I would have liked. The support was professional, but having to call repeatedly slightly disrupted my flow in those early stages. The invoicing and payment steps were straightforward and well explained within the training modules, which I appreciated. Still, the experience felt a bit uneven — the core training content was well-crafted and easy to find, but some practical walkthroughs for advanced setup felt a bit sparse. Overall, while the onboarding got me started well, I believe including more in-depth examples and clearer links to the support resources could improve things for future users. It was positive but with room to refine.