Training and onboarding: Clear words with confusing labels
I started the training and onboarding with high hopes, expecting the instructions and labels to be straightforward. Initially, some parts of the training material did make sense, explaining the use of the calling tools and database features well. However, as I moved further, the labels on the dashboard and menu options became confusing. For example, terms used in buttons didn't clearly indicate their function, which led me to try multiple steps unnecessarily. The wording could have been more consistent and easier to understand, especially for new users like myself. The onboarding flow itself was somewhat slow, with key actions not explained clearly. I called support but found the responses to be somewhat generic and not fully addressing the confusion caused by the labels. Overall, while the training provided a base understanding, the poor choice of wording and labels significantly hampered my ability to fully grasp the software quickly. I expected a smoother onboarding experience that would have allowed me to use the software without getting stuck on terminology issues, but unfortunately, that was not the case.