The training and onboarding process with WFHI had its ups and downs. Initially, the onboarding was w

The training and onboarding process with WFHI had its ups and downs. Initially, the onboarding was w

The training and onboarding process with WFHI had its ups and downs. Initially, the onboarding was well-structured and the software walkthrough was clear, which helped me get started fairly quickly. However, when I encountered some issues with the dialer, the training materials did not fully prepare me to troubleshoot these problems independently. I found myself needing extra support, which was moderately helpful but not always immediate. The automatic updates sometimes changed features without prior explanation, adding a layer of confusion. Despite this, I appreciated the database feature being fairly intuitive once I got accustomed to it. The invoicing and payment processes were straightforward and the sign-up went without major hiccups. Overall, my impression is mixed: some parts of the training and onboarding were effective and supportive, while others could have been better explained or managed to avoid frustration. I think for users who prefer to explore and learn on their own, this setup might work fine, but those needing more handholding could face difficulties. The support team tried to help when things went wrong, but sometimes delays made the experience less than smooth. Based on what I saw, I would say it is an average experience.