Training and onboarding: balanced but not ideal
The training resources WFHI provided were moderately helpful, though it was sometimes hard to locate exactly the piece of information I needed. On the one hand, the modules covered a broad range of topics, and I appreciated the inclusion of practical examples. However, on the other hand, the structure could be clearer because I often found myself scrolling or searching through several sections to find what I was looking for. The onboarding flow was straightforward, but the lack of easily searchable guides made initial setup a bit frustrating. I also noticed that while some parts emphasized software usage, others barely mentioned the calling tools or the dialer feature I planned to use. That said, automatic updates seemed to improve the software gradually, which I found somewhat encouraging. Overall, the experience was neither poor nor excellent; it was serviceable but left some room for improvement. Since the information was scattered, it took time to feel fully comfortable with the platform. My verdict is that while the materials and onboarding provided the essentials, they were not as easy to navigate as I would have hoped.