Training and onboarding: a practical verdict
The onboarding process started well, with clear initial training that introduced the main features effectively. It took me several sessions to get familiar with using the dialer and database tools, which are quite integral. However, some steps, like connecting and setting up the calling tools, took longer than I expected, mainly because the instructions lacked clarity in certain parts. Still, the training did cover the necessary aspects and I was able to manage the workflow after some extra effort. The automatic updates were seamless and required no action, which helped in keeping my setup current. Overall, it did the job but needed patience and some troubleshooting.