Training and onboarding: a mid-way review
After going through the onboarding and training process, my impression is quite mixed. On the one hand, the training content was helpful in introducing the software’s features and explaining how to manage the calling tools and dialer effectively. This was a reassuring start but it did repeat certain parts which could have been streamlined. On the other hand, the onboarding flow itself involved a bit of waiting - especially for access to some deeper features of the database and issues with automatic updates. I appreciated the telephonic support when I called, though sometimes I found myself waiting for responses which slowed down my progress. The sign-up and invoicing were clear and simple, which was a relief after the slower parts. Overall, I find myself neither fully impressed nor fully frustrated – both positive and limiting aspects were present during this phase, making the experience neither fully easy nor completely cumbersome.