Training and Onboarding: A Disappointing Experience
The day-to-day experience with the training and onboarding process proved to be highly unsatisfactory. Despite repeated efforts, the modules failed to provide consistent guidance or clarity on essential features. The training seemed incomplete and did not adapt well to follow-up questions or practical challenges encountered during the usage of the calling tools and the database feature. Automatic updates, though frequent, did not seem to address the core issues or improve usability. Furthermore, telephonic support was often unresponsive or unable to provide relevant assistance when the software froze or did not record calls correctly. Onboarding itself felt rushed and lacking in clear milestones, leaving me confused about progress and next steps. Payment and invoicing were handled properly but were the only aspects without fault. Overall, the experience was disappointing and frustrating, as the training did not meet expectations or help me feel competent with the product over time. Given these ongoing difficulties, I cannot recommend this service based on my personal usage and routine experience.