Training ache the, but I might need some help again
I've gone through the training and onboarding process, and overall it's a mixed bag for me. Some parts of the training were easy to follow, like the basics on how to use the calling tools and dialer. That section helped me get started fairly quickly, and I appreciated the clear examples and videos. However, other sections, especially around using the database feature, were a bit more confusing. I felt like I had to spend extra time figuring things out on my own or wait to ask for telephonic support. The support was generally helpful when I did call, but it's not something I’d want to rely on constantly. Based on this, I expect I’ll probably need to reach out for guidance again the next time I use the software extensively or if any big updates happen. The invoicing and payment process was quite straightforward and didn’t cause me any trouble, which was a relief. So, while I feel like I’m okay for now, there’s a chance I’ll need some backup support soon.