Totally unsatisfactory support experience
I expected clear guidance from the support team but what I got was a frustrating run-around. I kept asking for straightforward explanations on how to use the calling software and dialer effectively, but the responses were vague and sometimes contradictory. It felt like no one really understood the product fully or was willing to give me a proper walkthrough. The onboarding process left me confused about database features and automatic updates, none of which were clearly demonstrated. Whenever I called for telephonic support, I waited forever and then my questions got parried or answered with irrelevant info. The fact that even invoicing and payment procedures weren’t outlined clearly just added to the disappointment. Honestly, if someone is looking for comprehensive support during their learning curve, this experience will only add to their frustration. I had hoped the training sessions would fix some of this, but they too lacked depth and clarity, leaving me more overwhelmed than guided. So, my verdict is plain – it was a poor experience with support and communication all around, and I wouldn’t recommend this for anyone who needs solid help.