Totally had to figure out the billing on my own, quite frustrating
The billing and invoicing system at WFHI was not intuitive for me, and I ended up doing all the work myself to understand how payments were processed. I did not receive clear instructions or guidance during sign-up or afterward, so I had no choice but to explore the dashboard and payment options alone. There was an unexpected change in the invoice format after an automatic update, and no one alerted me beforehand. I had to call support multiple times to clarify the discrepancies in my account balance, but their responses were slow and not very helpful. Tracking recurring payments was especially confusing since there was no straightforward report or notification system. Overall, the lack of clarity forced me into a lot of trial and error, and it wasted considerable time that could have been used productively. This part of using the software has been the most difficult aspect for me so far.