Totally fed up with the never-ending wait
From the start, the support experience was anything but smooth. I had hoped for quick solutions when I encountered problems with the dialer, but instead got trapped in loops of repeated questions. Every time I tried to explain the issue, I had to begin from scratch as if the previous calls never happened. The waiting time on calls was also excessive, stretching my patience thin. It felt like the help desk didn’t communicate internally because I kept hearing the same instructions and had to repeat my setup details multiple times. Despite reaching out several times, nothing was resolved efficiently. This repetitive communication sucked away my time and energy. It was especially frustrating because the automatic updates actually introduced new glitches, but support wasn’t prepared for those problems at all. Signing up and navigating their software wasn’t too complicated, but the whole telephonic support process left me feeling ignored and stuck. I honestly didn’t expect such a lack of coordination on their end. I ended up spending way more effort chasing them for answers than getting anything done on their platform. If speedy, straightforward assistance matters to you, this experience will really disappoint.