Totally disappointed by billing, not what I expected
Honestly, the billing process was a total mess for me. I went in expecting a straightforward setup — pay the sign-up and monthly charges and move on. But instead, I kept getting invoices that didn’t match what I thought I had agreed to based on initial info I saw. It felt like charges popped up randomly, and the payment portal was confusing to navigate. I tried calling support, but no one really explained anything clearly. The lack of clarity on what each invoice covered and why the amounts kept changing was frustrating. I circled back to the paperwork and emails multiple times but couldn’t reconcile the differences. The automatic updates didn’t help either; sometimes they coincided with billing cycles and added to my confusion about what I was actually paying for. I had hoped for an easier process, but instead, I just wasted a lot of time trying to figure this out. Plain and simple, the billing experience was below what I expected, and it dampened the whole experience for me.