Totally different from what I thought it would be
I have to say, I expected this to be way more helpful based on the description before I signed up. I thought the telephonic support would be quick and really solve my problems, but calling in felt like a long wait every single time and sometimes I barely got the help I wanted. The training sessions were okay, but I expected more detailed guidance on the software and dialer features because sometimes it was confusing to use. Also, the billing process seemed simpler at first, but actually keeping track of invoices and payments got complicated because I couldn’t easily find the details I needed on the portal. Honestly, I also thought the automatic updates would make things better, but they just added more menus and did not really improve navigation. Signing up was smooth but the day-to-day use of the database and calling tools was frustrating. I told a few friends that I didn’t find the responsiveness or clarity I hoped for, so this was definitely not what I expected going in. It really felt like I was juggling more issues than solutions here.