Totally confusing and frustrating
From the outset, I found the wording and labels in the software completely baffling. It felt like every time I tried to navigate the dashboard or set up the calling tools, the terminologies used didn’t match what I expected or what I was used to in similar remote workflow software. For example, the database section was supposed to be straightforward, but the labels made no intuitive sense which led me to waste a lot of time guessing what each field meant. I also tried to contact support but found it hard to explain what exactly I was struggling with because the technical terms they used added to the confusion instead of clearing it up. The onboarding flow promised a smooth introduction, but I felt stuck multiple times trying to figure out basic functions. Updates arrived automatically but didn’t seem to address any of these fundamental problems, leaving me more frustrated than before. Overall, the confusing wording and poor communication made the whole experience feel cumbersome and not user-friendly at all, so I can’t really recommend this for anyone who needs clear and accessible software.