Took way too much time to get basic info
I contacted WFHI to understand their software and the sales process. It took quite long and felt repetitive. Initially, I was told one thing about the database function, but later the explanation changed, causing some confusion. The wait between responses was longer than expected. I appreciate that they were polite but the process needed efficiency. The pre-purchase calls happened multiple times for the same basic questions, which was frustrating. However, once I was finally onboarded, the software worked as indicated. Training took some time but helped clarify some doubts. Yet overall, the extended waiting and repeated information exchanges extended the process unnecessarily. I expected a faster and more seamless interaction, but it ended up taking much longer than necessary. While the software itself did not disappoint once I got access, the initial time delay was definitely a downside for me. I'd consider faster communication crucial in the future for better customers' experience.