Took way too much time to get a feel for the product
You absolutely need to rethink how long it takes to get a grasp on your software and training. I spent way more time than I thought just figuring out how to start using the telephonic support and dialer. Your explanations before purchase weren’t very convincing or clear, which made me hesitate, but I decided to try anyway. Unfortunately, my doubt only grew because the training was slow and the onboarding quite drawn-out. The payment process was about the only thing that seemed fine since invoices arrived without issues. But overall, you need to speed things up if you want customers to feel confident. As it stands, your sales and pre-purchase communication left me unsure for a long time and made me question whether all the effort would be worth it. Please consider streamlining your explanations and onboarding if you want to keep users engaged.