Took way too many steps to even start using the software
The sales and pre-purchase process felt unnecessarily complicated and disorganized from my perspective. I had to follow several steps that seemed out of logical order, making it hard to understand what to do next. The instructions were not well-aligned with the actual flow inside the software, which led to confusion about when to provide payment details or when onboarding formally began. I spent quite some time trying to access the core calling tools and the database because the initial guidance scattered my focus instead of directing it clearly. Automatic updates didn't seem to activate until I had fully figured out the awkward start. Telephonic support was somewhat accessible but came after I had already put in a lot of effort and frustration. Overall, the process that should have taken a few hours dragged on much longer due to poorly arranged steps and little clear assistance, which made me disappointed and caused delays in using the software as intended.