Took way too long to understand your payment system
I tried signing up and paying through your portal, but it took me far more time than I expected just to figure out the billing steps. The instructions were not clear at all, and I kept getting confused about when the invoice would be generated and how to confirm the payment properly. I reached out to support hoping they would clarify these issues, but the responses were slow and not very helpful. I was expecting a straightforward and transparent billing process, but instead, I felt stuck in a loop of unclear directions and delays. It wasted quite some of my time, which could have been avoided if you had explained the invoicing and payment flow better right from the start. Honestly, I am frustrated by the experience and unlikely to return just because of how complicated you made such a basic step.