Took way too long to understand labels and instructions
I expected clear and straightforward wording from this kind of software, but what I got was totally different. The labels and instructions inside the software were quite confusing, often not matching what I'd expect from the training or the initial documentation. It took me way too long just to figure out what certain buttons meant or how to navigate some features like the database or the calling tools. When I contacted support, I thought they would help speed things up, but their explanations often added to my confusion because of unclear terms and inconsistent descriptions. The whole process of understanding the workflow took way more time than it should have. Honestly, I thought this would be more user-friendly and self-explanatory, but the naming and wording made it frustrating throughout. This delay kept me stuck longer than necessary.