Took way too long to sort things out before buying
My initial interactions with the sales team were frustrating mostly because it took an unexpectedly long time just to clarify basic details about the software and training packages. I appreciate that when I finally reached someone knowledgeable, they were helpful and tried to explain things clearly. However, it was difficult to get timely responses and I felt stuck waiting longer than I should have. They handled one of my questions about invoicing fairly well though, which helped reduce some of my concerns. The length of time it took to get answers made me consider other options, but I eventually signed up. While the support post sign-up has been okay, this slow start definitely shaped my overall impression. If you want quick pre-purchase info, maybe this service isn’t for you. On the other hand, once issues were finally addressed and the process moved forward, it was alright. So weighing it all, the long delays upfront hurt my experience, but at least the team did handle some questions well once they engaged more fully.