Took way too long to match my hours
I honestly expected the process to be more aligned with the hours I actually work, but it wasn't the case at all. You promoted the WFHI services as flexible and designed for remote workflows, yet the sign-up and onboarding seemed to assume I’d be working standard office hours, which I am not. I found myself waiting to access features or to get telephonic support when I needed it outside these hours. The call dialer scheduled to work during certain time slots didn’t fit with my irregular schedule, leaving me frustrated. Plus, the payment process was slower than it should be, and there were multiple reminders and invoices sent without clear timing. If you want customers who have different hours and availability, this should be fixed. It wasn't what I hoped for, and honestly, the whole thing felt like a mismatch with my working patterns, which wasted my time and effort in signing up and trying to make it work.