Took way too long to get through sales steps
The sales and pre-purchase process felt unnecessarily long and not well organized. I found that the steps they asked me to complete weren’t in the most sensible order, which stretched out the whole experience more than it needed to be. For example, I had to provide some basic information multiple times at different stages, which was frustrating and time-consuming. The explanations about the product features came late during the process, so I was left confused initially about what exactly I was signing up for. I also felt some of the onboarding materials were only given after payment, meaning I had to wait without enough info upfront. While the support team was helpful once I reached out, the overall sales journey seemed inefficient and a bit chaotic. These delays could be problematic if someone needs to get going quickly. It felt like the process could be simplified by removing repetition and better sequencing the necessary steps. The time it took to get through sales left me less eager to recommend the product to others who want a quick start. So, overall, the experience was disappointing for me despite the software's potential. I hope WFHI considers streamlining this in the future.