Took way too long to get simple onboarding done
I expected the training and onboarding to be fairly quick and responsive since they promote themselves as professional. However, the whole process felt sluggish and the team was quite unresponsive for the time I waited. While the initial sign-up was straightforward, getting access to the actual training modules took ages. Compared to other platforms I've used, the response times here were disappointing. I waited several days just for basic queries to be answered, which set back my workflow considerably. The onboarding steps themselves weren’t clearly communicated upfront, which caused confusion and delays. The training content quality was decent once I finally got access, but the overall timeline seriously affected my early experience. I was hoping for a smoother start but instead got stuck navigating between delayed replies and unclear instructions. The whole experience made me reconsider continuing with this service. It’s frustrating when onboarding takes longer than expected and support is not proactive enough to keep things moving along.