Took way too long to get in and use
I have explained this before, but it took unusually long to gain proper access to the software. The hours they expect you to work don’t really fit with the setup here. I found that many features were locked during the times when I was available, which was frustrating. Although the software itself is quite comprehensive, the way access privileges were managed felt mismatched with my actual working hours. The onboarding process added to this delay, and I had to wait long periods before being able to use the dialer and database features effectively. The software updates did not always align with my schedule, which occasionally disrupted my workflow. Despite the training sessions that were offered, I felt they didn't fully prepare me to manage these awkward timing issues. Overall, the software is fine as a tool, but the timing and access restrictions caused frustration and made it hard to use consistently. This is something they really need to improve for people like me who have less standard work hours and need more flexible access.