Took way too long to get help I needed
Honestly, I had to work out almost everything by myself before support finally stepped in. It felt like they assumed I could figure most of it out on my own. My questions about the database setup and the calling tools didn’t get clear answers at first, so I spent a lot of frustrating hours trying different things just to make the software usable. When I finally called telephonic support, it still took longer than expected before someone gave me step-by-step guidance. The entire process could have been faster if instructions or training were more detailed upfront. Instead, I was left to experiment repetitively and lost quite a bit of time. The onboarding felt incomplete because certain important clarifications were missing and I had to reach out multiple times. In all honesty, the overall communication required more effort from my side than it should have, which defeated much of the purpose of easy remote work setup. I’m tired of going in circles and wish the support system was more proactive or thorough initially, saving me from unnecessary delays.