Took way too long to get explained properly
I signed up expecting things to be pretty straightforward, but honestly, the whole explanation process took way too long. I kept waiting for clear directions about how to use their software, especially the dialer and database features, but the support staff’s messages were all over the place. I wasn’t sure at times if I should be trying one step or the other because they didn’t clearly outline what would come next in the onboarding flow. It felt like I was being asked to guess what to do next, and that cost me hours of frustration. Even when I called support, the responses were often vague and unclear, which was honestly discouraging because I was hoping the telephonic support would be more helpful. By the time I was able to get past the initial set up, I was already feeling too annoyed to explore the other features like automatic updates or the invoicing process. I was hoping the payment process would have been easier to understand too, but sadly, the whole experience just dragged on with no clear communication at all. I’m not sure if this software is right for me given how long it took to even get basic things explained.