took way too long to get even started
I remember there was this one moment when I was stuck trying to configure the dialer settings and had to call support because nothing in the onboarding materials covered that. That call took longer than I expected and after that it felt a bit rushed with instructions being vague about how to actually start calling once setup was supposedly done. The rest of the onboarding was a bit fuzzy to me; I don't quite recall the exact steps as they blended together, which says a lot about how it dragged on. It seemed the training was designed assuming more prior knowledge than I had. Also, syncing my workflow with their database feature was a hassle but I’m not clear how much was my fault or the software’s. So if a friend asked me, I’d say it felt inefficient and slow to get going, though maybe others will find it easier.