took way too long to get decent support
I get that support's only during some hours, and that’s fine to an extent, but for someone like me who usually works late in the evening, it really didn’t fit well. I called multiple times with questions about the dialer and database, and every time it took ages to get someone on the line. Sometimes I waited for over half an hour before a call was answered, and that’s just too much when you have a schedule to keep. On the plus side I’ll admit that when I did finally connect, the support person was helpful enough with explanations. But overall, the mismatch in timing between my hours and their support meant I couldn’t always rely on them when I needed quick help. It made the whole experience kind of frustrating and slow, and I hope they can fix this soon.