Took way too long to get comfortable with it
I spent quite a bit of time trying to figure out the WFHI software on my own. There was a lot that wasn’t intuitive at first glance, and I had to experiment with the dialer and database features separately before they started making sense in my workflow. The training materials were decent but didn’t cover every aspect clearly enough, so I kept hitting snags. I would have appreciated more step-by-step guidance during onboarding, especially about how automatic updates might affect my settings. The telephonic support was there, but I found myself waiting longer than expected to get the assistance I needed. On the upside, invoicing and payment were straightforward and worked fine, so at least the administrative side was stress-free. Overall, I feel I wasted too much time trying to get comfortable with the software instead of focusing on actual work tasks, which was frustrating.