Took way too long to get basic info clear
Honestly, it took much longer than expected to get a clear understanding of what exactly the WFHI software offers and how the onboarding process works. The explanations during sign-up were quite vague and left me guessing about crucial details like how the dialer integrates with the database and what the training would cover. I found myself waiting around a lot during onboarding because the process wasn’t clearly outlined. They did provide some online materials, but these were somewhat scattered and not very straightforward to follow. The support was okay, but I felt like I was repeating the same questions multiple times without getting the clarity I needed. Overall, while the software itself seems promising, the initial sales and pre-purchase explanations just weren’t crisp enough to help me get quickly started.