Took way too long to get basic help sorted
I found the telephonic support and communication pretty frustrating. When I called because I needed help with setting up the dialer, I was given steps that weren’t in a sensible order at all. This made the problem drag out longer than it should have, and I often felt like I was repeating myself or being passed around without progress. It easily took over an hour to just get the basics understood and partially fixed. On the plus side, once the support staff got to the right point, they gave clear instructions. But the whole experience was slowed down by poor coordination and some confusion on their end. For a system I rely on for daily remote workflows, this delay seriously impacted my productivity. I hope they streamline the support process to avoid wasting users’ time in the future.